UNITED KINGDOMCovéa Insurance
Signs Deal with AutoRestore®
February 4, 2013
UK-based AutoRestore®, sister company to Belron subsidiary
AutoGlass®, has signed a deal with Covéa Insurance to
offer policyholders repair services.
With the new agreement customers will be "transferred from their
initial phone call to Covéa directly through to AutoRestore's
bespoke customer contact facility where they will be offered the
appropriate vehicle repair service to suit their own personal needs,"
according to a company statement.
Barry Street, head of function for the claims motor engineers for
Covéa says, "We continually focus on improving the customer journey
and claims experience for our policyholders so a fully integrated
and tailored mobile or fixed site solution makes perfect sense.
As well as the obvious customer service benefits which will deliver
higher NPS scores, the new partnership with AutoRestore will mean
significantly faster vehicle repairs because up to 20 percent of
our claims can now be completed in less than 1 day using their unique
"We have a longstanding relationship with Belron via Autoglass,
a sister company of AutoRestore and previously with the ADR body
shops so I see this as a natural strategic extension of our existing
agreement and we feel confident that they will continue to provide
a first class, cost effective service with their combined 'mobile'
and 'fixed site' model," adds Street.
Chris Eldridge, managing director of AutoRestore says, "This is
a great endorsement of our strategy to become the natural choice
for all types of crash repair and we are delighted that Barry Street
and the team at Covéa have become the first to recognize
and embrace the benefits of our combined offer not only for their
customers but also for their business."
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