Esurance Expands Online Offerings Through HSG Partnership
Esurance and HSG have announced a new service that
will enable Esurance policyholders to report their auto glass claims
online. The new Online Claims Reporting application involved the
integration of HSG's systems with the Esurance Policy Management
System (XPM), and is part of a larger initiative to provide Esurance
customers the ability to have more control of the claims process
by allowing policyholders to report numerous types of claims and
be able to track the progress of their claims online.
"Creating a superior policyholder experience is central to
everything we do at HSG," says Paul Gross, president and chief
executive officer. "Partnering with Esurance in the development
of this new online reporting capability demonstrates how two companies,
leading the insurance industry in delivering innovative solutions,
can work together to bring stronger and more comprehensive online
services to policyholders across the country. The end result will
enhance the overall claim experience for Esurance policyholders
by providing multiple channels to report auto glass claims."
"At Esurance we are constantly working on new initiatives
to improve the overall customer experience for our policyholders,
and the Online Claims Reporting application does just that,"
adds Joe Laurentino, material damage director for Esurance. "Our
partnership with HSG ultimately provides us with confidence that
our policyholders will have a positive experience from reporting
to claims handling."
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