Lubner Discusses Cash Pricing and Other Industry Issues
Belron chief executive officer Gary Lubner and Belron US president and chief executive officer Tom Feeney took the time this week for an exclusive interview with glassBYTEs.com/AGRR magazine publisher Debra Levy to discuss a number of industry issues, and to provide an update on the integration of Diamond Glass into Belron US (CLICK HERE for related story).
Among the many industry issues Lubner discussed was a popular one in the industry at large: cash pricing versus insurance pricing.
"I've said this before, but North America is the only place in the world that insurance prices are above cash prices. It's the only place in the world, so the problem isn't with insurance prices, it's with cash prices."
Lubner described common cash prices as "uneconomical, for what we are expected to do for that price, properly installed glass with properly trained technicians, making sure [the vehicle] is safe and ready for people to drive away."
"Once cash prices are above insurance prices, that [will be] a proper reflection on the service that we provide," Lubner said. "That's what we see around the world, and I don't see why it should be different in the United States."
Lubner also provided insight on a number of other issues, including various industry factions, the future of the economy, the effects of high gas prices on auto glass shops, Belron's view on branding and advice for independent shops competing with Belron across the United States. Stay tuned for future issues of glassBYTEs.com for more on these and other topics, in the next few days.
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