PITTSBURGH, June 16, 2004 - LYNX Services announced today in a press release that it has become the exclusive national provider of automotive physical damage (APD) repair management services for Ohio Casualty Group. The LYNX managed repair services include the LYNX Select(tm) direct repair program (DRP), estimate auditing and rental car concierge.
LYNX Services began facilitating Ohio Casualty's APD claim repairs in late 2003 for the Lexington, Ky., and Raleigh, N.C., regions, and in early 2004 for the Denver, Lombard, Ill., and Voorhees, N.J., regions.On June 1, Ohio Casualty awarded LYNX its largest region, Cincinnati, adopting LYNX as its countrywide provider for these services.
"Our relationship with Ohio Casualty represents the commitment of both companies to provide the highest levels of customer service and consumer choice," said Bill Towler, assistant vice president of LYNX Services. "LYNX Services uses the latest Internet tools and the repair expertise of PPG Industries to fulfill that commitment."
LYNX Services connects Ohio Casualty adjusters and customers with a national selection of qualified repair shops via a web-based portal, allowing for easy dispatch and retrieval of repair estimates and images, Towler said. The repair facilities can use the estimating system of their choice. This makes it easier for the facilities to do business with LYNX Services and supports Ohio Casualty Group's ease-of-doing-business strategy for its agents and policyholders. Customer surveys confirm that Ohio Casualty, LYNXSelect repair facilities and vehicle owners all benefited from this approach.
"By teaming with LYNX Services for all our DRP repair management, Ohio Casualty can now offer our policyholders the best claims experience and a broader choice of quality LYNXSelect repair providers," said Phil Horst, home office auto physical damage claims manager of Ohio Casualty. "We anticipate financial improvements as a direct result of the managed repairs by LYNX Services."
LYNX Services' relationship with Ohio Casualty started in January 2002, when LYNX Services was awarded countrywide auto glass claims management in all six of the group's claims regions.
Ohio Casualty Group (OCG), headquartered in Fairfield, Ohio.
No reproduction, in print, electronic or any form without the expressed written permission of
Key Communications Inc. 540-720-5584.