NHTSA Recalls 2011 Outlander Sport Over Panoramic
Glass Roof Issue
June 28, 2013
by Jenna Reed, firstname.lastname@example.org
Mitsubishi is recalling certain 2011 Outlander Sport vehicles because
the panoramic glass roof might not have been installed properly
and could become detached, according to the National Highway Traffic
Safety Administration (NHTSA).
"A necessary primer may not have been applied to certain vehicles
during the installation of the panoramic glass roof," John
McElroy, senior general counsel for Mitsubishi Motors North America
(MMNA), writes in a later to NHTSA. "Continued use of those
vehicles without the primer could result in reduced glass roof adhesion,
and in the worst case, detachment of the panoramic glass roof."
The 2011 Outlander Sport models were manufactured between August
26, 2010 and March 29, 2011.
The recall involves 2,802 vehicles in the U.S. and 379 in Puerto
"The percentage of vehicles that may experience the subject
condition is unknown," McElroy writes to NHTSA.
In March 2011, Mitsubishi Motors Corp. (MMC) received a complaint
from a customer outside the U.S. that the glass roof on one of these
models became detached, according to the letter. The automaker then
began an investigation.
"MMC completed its investigation in May 2011, determining
that a total of 12 vehicles produced on July 15, 2010, may have
been manufactured without the application of a necessary primer
during installation of the panoramic glass roof. This error was
the result of a temporary operator responsible that day for the
primer application," McElroy writes in the letter.
On March 27, Mitsubishi reports that it changed the equipment used
during the installation of the panoramic glass roof to "assure
that the glass could not proceed to the next step without primer
"On May 9, 2011, MMC advised MMNA that the Outlander sport
vehicles imported to the U.S. were not affected by this issue since
U.S. specification Outlander Sports were not produced on the day
this factory error occurred," McElroy says.
"Some 18 months later, in January 2013, MMC received a similar
complaint from a different foreign country that the panoramic glass
roof had detached from a vehicle manufactured outside the build
date of the initial recall," he continues.
From February through May 2013, MMC conducted a further investigation.
"MMC determined that prior to the implementation of the production
improvement on March 27, 2011, the primer application process may
have been erroneously omitted on certain additional vehicles,"
"This was the result of additional factory operators being
assigned to assist the primer application operator when two consecutive
vehicles with the panoramic glass roof were run on the assembly
line. The original primer operator, under the impression that the
assigned additional operators had applied the primer, may have sent
a glass without any primer to the next sealing process," he
"On June 17, 2013, MMC decided that conducting a safety recall
was necessary in Japan and other countries for all vehicles manufactured
before the production improvement was implemented on March 27, 2011.
Accordingly, MMC advised MMNA to conduct a safety recall in the
U.S. for this condition, even though no related claims have been
made in the U.S. market," McElroy writes in the letter to NHTSA.
The automaker's "remedy plan" calls for dealers to inspect
to panoramic glass roof to determine if the primer was applied.
If the primer was not applied, the glass will be removed and properly
installed, according to the automaker.
The manufacturer of the sunroof was not named in NHTSA's report.
This story is an original story by AGRR™ magazine/glassBYTEs.com™. Subscribe to AGRR™ Magazine.
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