New York Insurance Department Releases Annual Insurance Complaint Rankings; Several Tie for Top Ranking, While Long Island Insurance Ranks Lowest
October 6, 2009

The New York Department of Insurance has released its annual ranking of insurance companies based on complaints received by the department throughout 2008. Several companies, which had zero complaints upheld against them, tied for top ranking, while while Long Island Insurance Co. received the lowest ranking with the most upheld complaints per million dollars in premiums.

The state ranks the companies based on a complaint ratio, which is determined by the number of complaints upheld against companies as a percentage of their entire private passenger auto insurance business.

The following insurers all received a 0.0 percent complaint ratio: Amica Mutual Group/Amica Mutual Insurance Co. (No. 1); Main Street America Group (No. 2); QBE Insurance Group Ltd. (No. 3); American Express Group (No. 4); Balboa Life & Casualty Group (No. 5); Electric Insurance Group (No. 6); and Eveready Insurance Co. (No. 7).

None of these had claims upheld against them compared with their premiums, but the state still ranked them according to complaints received to comprise the top seven on the list.

Long Island Insurance ranked lowest, with a complaint ratio of 12.2 percent-calculated based on 90 upheld complaints, with an average of $7.4 million in auto premiums written in the state.

Well-known national insurers were spread out somewhat across the rankings.

Progressive ranked No. 13, with a complaint ratio of .05 percent-with 32 upheld claims among an average of $694.491 million in premiums written in the state.

GEICO ranked No. 16, with a complaint ratio of .06 percent, with 128 upheld claims-compared with the company's average of $2,212.8 million in premiums written in the state.

Nationwide fell just below GEICO with an equal complaint ratio of .06 percent, but with 17 upheld claims, compared with an average of $286.7 million in premiums written in the state for the time period studied.

State Farm was listed as No. 19, with a 0.07 percent complaint ratio. Seventy-five claims made about the company were upheld, according to the study, as compared with $1,025.9 million written in premiums in the state.

Liberty Mutual was ranked No. 21, with a complaint ratio of 0.08 percent. The company had 43 upheld claims, compared with $546.9 million written in premiums.

Travelers was listed as No. 22, also with a 0.08 percent complaint ratio, based on a total of 46 upheld complaints and a $545.6 million average in premiums.

Allstate ranked No. 28, with a complaint ratio of 0.11 percent. The N.Y. Department of Insurance received 198 upheld complaints about the insurer, compared with $1,846.0 million in premiums in the state.

Following is an overview of the rankings. CLICK HERE for the full text of the study.

N.Y. Department of Insurance 2009 Annual Ranking of Auto Insurance Complaints
Rank
Company
Complaint Ratio
Upheld Complaints
Total Number of Complaints
Average of 2007-08 Auto Premiums Written in New York State
(in millions)
1
Amica Mutual Group
0.0 percent
0
12
$86.701
2
Main Street America Group
0.0 percent
0
27
$61.1
3
QBE Insurance Group Ltd.
0.0 percent
0
32
$30.7
4
American Express Group
0.0 percent
0
10
$19.8
5
Balboa Life & Casualty Group
0.0 percent
0
3
$12.8
6
Electric Insurance Group
0.0 percent
0
14
$12.6
7
Eveready Insurance Co.
0.0 percent
0
33
$12.4
13
Progressive Insurance Group
0.05 percent
32
389
$694.5
16
Berkshire Hathaway (GEICO Cos.)
0.06 percent
128
1,304
$2,212.8
17
Nationwide Group
0.06
17
292
$286.7
19
State Farm
0.07
75
708
$1,025.9
21
Liberty Mutual Group
0.08
43
410
$546.9
22
Travelers Group
0.08
46
303
$545.6
28
Allstate Insurance Group
0.11
198
1,217
$1,846.0
Source: New York Department of Insurance



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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