AGRR Magazine

glassBYTES.comô Staff Receives Industry-Targeting Scam Calls

The last working day before a widely-celebrated holiday is usually quiet at the office of Key Communications, publishers of AGRR magazine and the newsletter. Today, however, started off a little differently than most.

In the first hour of the working day, the company received three calls through relay services, requesting information about purchasing glass-specifically 15-mm or 19-mm glass. Two callers asked for glass by dimension and item number, the latter one asking for item number HG200 40 001. The first and last callers hung up when they were informed that the company did not sell glass, while the second caller did not respond after the company name was repeated. The delay in answering, which lasted several minutes, seemed to frustrate the relay operator. Key Communications staff members conferred with her and decided to end the call rather than continue to wait.

CLICK HERE to join the most recent discussion about the scam on the AGRR/ message board.

Members of the staff who were working today contemplated how those perpetrating the scam came to call here. Theories abound, from the possibility that those making the calls are using a list that contains information about glass shops or glass-related companies to the idea that maybe they are using a system that is trolling the internet for companies that have the word "glass" in the title - such as "Auto Glass Repair and Replacement."

The calls to headquarters today indicate that the targets for these calls are chosen indiscriminately. They are, however, still getting through to many shops.

Minutes before yesterday's newsletter was issued, staff received an email from Pam Koons of Autoglass MD in Silver City, N.M., who related her recent experience with the scam as well.

"Our shop has also experienced this same scam. I received a 'relay' phone call the other day and decided to just have the woman email me her request for a quote on some glass. She did and gave me 2 credit card numbers to pay for the glass. She also gave me her phone number, which was local, but in trying to reach her, it was not a working number. She related that someone would pick it up for her and I was trying to reach her to let her know her order was ready. I finally emailed her back to let her know and she replied that she needed it shipped to Ghana, Africa. We immediately refunded the money on the two credit cards and have put the glass back into our supplies for future use," Koons wrote.

For a list of stories relating to the telephone scam, see also:

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