Safelite AutoGlass Equips Technicians with Mobile Technology
April 16, 2009
Safelite AutoGlass® recently introduced Safelite's Mobile Resource
Management (MRM), a wireless technology tool designed to streamline processing
for its associates. The mobile application equips field technicians and
support staff with GPS technology to better manage their day and handle
repairs in a paperless fashion.
MRM uses BlackBerry technology to provide turn-by-turn directions and
job-site credit card processing, real-time schedule updates, receipt printing
and signature capture for Safelite mobile service technicians. This allows
for a reduction in fuel costs and vehicle maintenance, reduced work order
processing costs including postage, imaging and administration and the
elimination of paper work orders.
"The technology we've developed in the MRM tool has streamlined the
interaction between technicians and consumers, decreasing the time involved
on the consumer side and ensuring accuracy in the type of service they
receive," says Chris Delong, director of open systems for Belron®
US, parent company of Safelite AutoGlass. "It has made our business
more efficient and improved the quality of service we deliver."
Key features of the MRM tool include:
- The elimination for 4-part work order forms, reducing the amount of
paper used by technicians;
- Location-based turn-by-turn directions;
- Pre-authorization forms and receipts printing;
- Real-time notification of schedule updates (new work orders,
- Processing of credit card payments at the customer location; and
- Capture and storage of electronic signatures.
MRM was initially released to a handful of technicians in select markets
in 2006 and will be rolled out to all mobile technicians by the end of
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