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State Farm Spokesperson Says Few Questions Received about New Policy
April 14, 2009

State Farm spokesperson Jeff McCollum, corporate public relations, says that so far, the company has received few questions regarding the changes made last week to its glass program from glass companies. The company announced last Thursday that its policy for insureds will now read: "You agree that replacement glass need not have any insignia, logo, trademark, etching, or other marking that was on the replaced glass."

"We have received very few questions," says McCollum. "We value our relationship with the shops that have decided to participate in the State Farm Glass Program and look forward to answering their questions. The vast majority of shops we have had contact with understand the benefits this guideline brings to our mutual customers."

McCollum advised that technicians who encounter customers unhappy with this policy should turn to the Bloomington, Ill.-based insurer.

"The shop should direct any customer concerns to State Farm," he says.

He also advised the company's policyholders have been notified of the change to the glass portion of their policies.

McCollum declined to advise how the changes came about.

"We'll have to decline answering this question as the answer comes very close to propriety information that our competitors would like to know," he says.

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