Washington State Passes Anti-Steering Legislation
Washington Gov. Christine Gregoire signed the Washington Independent
Glass Association's anti-steering bill into law last Wednesday, April
The new law requires that a third-party administrator (TPA) inform customers
that they have the right to choose a retail glass shop. It also mandates
that call center representatives tell customers that the TPA is a separate
entity from their insurer with an arrangement to process automobile glass
claims on the insurance company's behalf. In addition, under the new law,
any glass retailer owned by an insurer or TPA will have to inform the
consumer of that relationship through a written notice posted at the facility.
Tom Grim, general manager of All Star Auto Glass, led the charge for
passage of the bill. (See the upcoming March-April-May issue of AGRR for
an in-depth look at how Grim and his fellow Washington cohorts drafted
the legislation.) Despite some disappointment that the final bill was
adapted from the original (the original bill would not have allowed a
company to serve as both a TPA and an auto glass retailer), Grim says
he's still pleased with the outcome.
"A lot of people worked on it, and for everyone here in the state
and everyone who worked on it and everyone who put their money into it,
yes, it's definitely a nice feeling to get it passed," Grim says.
As for the future, Grim says it is likely that this isn't the end of
his political involvement.
"We have to wait and see whether [the law] changes anything or affects
change, but we're definitely going to continue to fight," he says.
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