First Notice Systems launches Glass+™ Claim Intake and Administration Solution for P&C Auto Carriers

Unique, fully integrated platform provides compelling alternative to traditional glass network administration providers

Boston, MA-Chicago, IL– January 25, 2006 –First Notice Systems, Inc., in partnership with Netcost Claim Services and ClaimForce, Inc., today announced the Glass+ Solution, available immediately to the Property and Casualty marketplace.

The Glass+ Solution takes a fresh approach to the glass market by providing carriers with innovative pricing plans and technological advancements in workflow, performance and optional self-service claims management. The service offering is designed to eliminate potential business model conflicts and assure regulatory compliance. Glass+ combines FNS’ three large-scale, fully redundant call centers and ClaimCapture platform with two of today’s most advanced technology and service delivery companies, ClaimForce and Netcost. The result is a fully integrated end-to-end glass solution.


  • Reduced loss costs – Consistent and streamlined pricing that significantly lowers glass costs and improves bottom line.
  • Lower administration fees –Lower costs per call by leveraging FNS’ significant call center capabilities and claim-intake economies of scale.
  • Better customer experience –Guaranteed original equipment manufacturer (OEM) parts for policyholders, and rigorous CSI and shop management programs
  • Irrefutable regulatory compliance –No company owned shops in the Glass+™ network, and the shops don’t pay to participate or to be considered preferred. All referrals are unbiased and based strictly on shop performance. Glass+ does not manufacture glass and is not owned or affiliated with any glass manufacturer.
  • One-stop shopping and convenience – Completely integrated Web-based technology provides 24x7 access to real-time claim information as well as a complete suite of auto services.

“First Notice is excited to deliver a superior one-stop shopping capability to the market for both FNOL and glass claim intake and administration.” said Will Fulton, President, First Notice Systems, Inc. “We believe a great opportunity exists to help P&C carriers take cost out of their current glass claims administration fees, while still ensuring superior customer service.”

“Glass+ represents a fresh new approach to managing glass claims--one in which flexibility and improved repair ratios take center stage” said Jonna Artkop, Casualty Claims, Co-operative Insurance Services.

“P&C carriers reviewing their glass administration program requirements will find substantial benefits from obtaining end-to-end services from integrated best-in-class providers," said Kimberly Harris-Ferrante, Gartner Research. "Insurers should evaluate the cost savings and efficiency benefits for comprehensive FNOL and glass services providers versus traditional glass providers and in-house options."

About First Notice Systems, Inc.
Founded in 1993, First Notice Systems, Inc.® is a premier provider of claim reporting and customer service solutions to the insurance industry. With over 90 national clients now utilizing First Notice Systems’ claims reporting services and software products, First Notice successfully connects insurance carriers, third-party administrators and self-insured’s with their customers through a combination of call center outsourcing services and rules-based Web technology. Headquartered in Boston, MA, First Notice Systems, Inc. is a wholly owned subsidiary of Concentra Inc. First Notice Systems and Concentra are registered trademarks of Concentra Operating Corporation. All rights reserved.

About Netcost
Netcost is a nationwide claims administrator servicing Insurance and Fleet clients’ needs with a full menu of claim handling services. Netcost has delivered superior service through the years while expanding the original automotive glass solution to a menu of complimenting claim services. The Netcost technical integration team offers state-of-the-art technology to support our network, including real-time claim tracking, instant online claim access, and the ability to integrate with any system and more.

About ClaimForce
ClaimForce combines more than 75 years of leadership and experience to provide the insurance industry with high-value claim solutions. ClaimForce technology improves the way the insurance industry buys and manages the products and services that are needed to resolve an insurance claim while empowering a nationwide network of qualified Claim Service Providers and Insurance Claim Professionals to work together as one claims organization. By streamlining claim service procurement and claims management processes, ClaimForce helps insurers realize significant business transformations, productivity gains and cost reductions. The company's leadership is committed to creating excellence in the delivery of products and services to more than 350 North American insurance companies and thousands of vendors in their claim service supply chain.

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