(source: IGA press release)
The Independent Glass Association (IGA) has developed "The List" of shops that do not go back to consumers for the difference between an insurance reimbursement and their original invoice and has presented "The List" to Safelite along with the demand that Safelite no longer tell prospective customers of those shops on the list that they may have out of pocket expenses.
"The List" is a central component and first step in a litigation campaign to stop illegal steering in the auto glass industry.
"If a TPA knows that a specific auto glass company does not seek the difference between their invoices and the reimbursements that they receive from insurance companies from their customers, yet continues to tell potential customers that they may have out-of-pocket expenses, that may constitute fraud and is an actionable offense," said Marc Anderson, co-director of the IGA.
IGA member shops that are on "The List" should keep a record of instances where their prospective customers are misled into believing that they will have out-of-pocket expenses.
Shops who missed the first deadline to join "The List" should send a letter on their company's letterhead to the IGA stating that they do not seek the difference between an invoice and the amount they were reimbursed from an insurer. The IGA will continue to update "The List" and send it to Safelite on a regular basis.
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