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Smith Coins New Industry Term, Gives Tips on Legislation

Automotive repair lobbyist Bob Smith of Storm Appraisal and Management Services Inc. introduced attendees of the Independents Glass Association (IGA) Annual Conference yesterday to a new term: deceptive referrals.

Smith (left) took the opportunity to answer attendees’ individual questions after his presentation. Here he talks with Randy Dietz.

“Steering is a deceptive referral,” he said.

“I do not like to use [the word ‘steering’] because when you talk to legislators and you say the word steering, a gray cloud drops over their eyes,” he added.

Smith, a former member of the collision repair industry, recently helped to introduce two different anti-steering bills—one in Kansas and one in Missouri.

In addition to introducing this new term, Smith gave attendees tips on getting the attention of legislators.

“We use a very smooth country-folks approach with them,” he said. “If I see [a legislator] walking down the hallway, I say, ‘Do you have a minute Senator?’”

He also mentioned that describing proposed legislation to legislators as beneficial to consumers is a good way to get their attention.

“They get reelected by constituents so any bill with a consumer spin has a whole lot more chance of going somewhere,” said Smith, whose presentation was entitled “Cowboys and Steering.”

However, Smith warned that even when legislation is passed it’s not always an overnight fix. “There are no light-switch answers,” he said.

The IGA conference continues through Saturday, May 3, at the Cashman Convention Center in Las Vegas. CLICK HERE for more information on the event.

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