“It’s death by a thousand cuts,” says Bryan Yarborough of Glass Doctor of Tampa Bay, discussing the latest National Auto Glass Specifications International Benchmark Fall Calculator. In the most recent calculator, 11 of the top 20 prices showed a decline.
“The price decline creep does have a slow and progressive negative impact on the insurance billing and average ticket,” says Yarborough. “This is definitely not a good thing. Just think … we are all experiencing inflation in the costs in our business yet the top 20 NAGS parts declined every year.”
Gregg Johnson of Novus Glass & Truck Accessories in Platteville, Wis., says his biggest problem with NAGS “is the way the insurance industry manipulates it.”
“Are there still codes for mobile work, disposal and clean up? If yes, then why are we not able to bill for these items?” he asks.
“As far as pricing goes, how in the world can these items go up—fuel, insurance, wages, benefits, maintenance, taxes—but the NAGS price basically stays the same or lowers?” he questions.
Meanwhile, Michael Eby of Glass Doctor St. Louis & Kansas City, says, the latest calculator has not impacted his business.
“The decline in list prices in minimal,” he says. “For me, it’s a non-event.”
In response to industry feedback, Bud Oliver, director of product operations for NAGS/Mitchell International, says, “We have always stated that the NAGS benchmark price for glass is based on acquisition costs’ of glass only. We do not include fuel, labor, wages or overhead into the calculation of the NAGS glass benchmark. We do publish a labor time, and it is up to the shops to determine the labor rate they charge. The market ultimately determines the selling price of glass, labor and materials.”