United Kingdom-based Auto Windscreens has adopted a new vehicle glass identification solution, Screen Check launched by HPI, to help improve accuracy when ordering replacement parts.
By inputting a vehicle registration mark (VRM), the system is designed to find the correct Manufacturer Parts Number (MPN) and use the Vehicle Identification Number (VIN) to find the original manufacturer’s factory build data.
“We have lobbied for a solution such as Screen Check for a number of years and what HPI has designed has demonstrated accuracy during trials that will make a major impact on our business and our industry; indeed, we now expect to see an impressive 99.4 percent accuracy in stock ordering,” says Bobby Chopra, Auto Windscreens’ Group IT business partner.
“The sheer range of built-in windshield features now available, from rain and heat sensors to acoustic advancements, have gradually made selection of the correct part increasingly challenging, with 15-20 glazing options now offered for some vehicle models,” he adds. “Ascertaining the right glass for each individual car has been an issue for our sector, relying heavily on customer information through advanced intelligent questioning by trained call handlers, as well as a limited set of manufacturer specific Electronic Parts Catalogue solutions. Screen Check, however, reduces the uncertainty by automatically providing us with the part number for each vehicle simply by our customer advisers entering a vehicle registration.”