Carlex has alerted its customers about a non-safety related quality issue on some Carlite DW001529 GTY/GBY product, which might show an increased rate of cracking during installation.
“The issue is limited to a small percentage of windshields produced by DOT 287 with date codes 2AB, 2AC and 3E,” explains Don Michelotti, Carlex executive vice president.
He says the company has been performing an 8D root-cause analysis (a team-oriented, structured problem solving methodology) to review the issue.
“An 8D root-cause analysis in progress for three weeks has identified that windshields manufactured by a sub-supplier for Carlex may show an increased rate of cracking during installation. Many customers have had no issues and the rate of cracking has been found to be influenced by the various installation techniques used in the field,” Michelotti says.
“These windshields can continue to be installed in the field as there is no safety issue with the product. Although the rate of cracking is very low, it exceeds Carlex’s internal quality standards. Carlex will address the various quality concerns of its customers,” he continued.
Michelotti stressed that the impacted product is safe to install, saying it “was validated with safety testing at the time of manufacture per industry standards and retested by Carlex to confirm that all products meet or exceed all FMVSS and ANSI safety requirements.”
“If you have any questions please contact your Carlex sales representative,” Michelotti adds.
Once the root-cause analysis has been completed and corrective action has been taken by the sub-supplier, Carlex will resume manufacturing the `1529 product at its own plant in Nashville, Tenn., according to Michelotti.
“Limited product will be available from Carlex/Nashville within two to three weeks,” he says.