glassBYTEs.com™ editors reached out to the parties involved in Connecticut’s new anti-steering law, which went into effect January 1, to see if it has made any difference to the marketplace. We wanted to know if the law was being followed and whether market share was affected. A Safelite spokeswoman declined comment saying that the company’s lawsuit is still pending.
Safelite appealed the late December denial of the company’s request to stop the Connecticut law to the Second Circuit Court. The State of Connecticut’s Attorney General’s office deferred comment to the State’s Insurance Department. Spokeswoman Donna Tommelleo of the Insurance Department released the following comment:
“After checking with our Market Conduct Division and Consumer Affairs Unit, we have had no concerns arise regarding the new law. In fact, prior to the law’s enactment, the department received no consumer complaints regarding alleged steering of glass repair and that remains the case.”
Tommelleo also referred us to the department’s testimony from last January claiming that the law was unnecessary.
Safelite Solutions claims that it is the only third-party administrator (TPA) affected by the law. glassBYTEs.com™ editors asked several independent automotive glass shops in Connecticut if they noticed more work from customers of insurers using Safelite Solutions. Opinions varied. Ed Fisher owner of Auto Glass of Connecticut in Milford said, “Business has picked up, but not as much as I thought it would.” He saw two or three new customers from Safelite Solutions last month.
Paul Huot of East Coast Auto Glass in Glastonbury said that they received “No additional business.”
Nikki Maslak of Plymouth Glass & Mirror in Thomaston said that it was difficult to say. Hartford Insurance switched TPAs a few months ago (from Safelite to LYNX) and that had made a bigger difference.
A thread on the subject has been started in the glassBYTEs.com™/AGRR™ magazine forum with similar comments.
Stay tuned to glassBYTES.com for more coverage on the Connecticut law and the related court cases.
Editor’s note: Contributing to this story was Stuart Zimmerman. He is a former journalist and attorney/advisor for the U.S. Department of Justice, and he currently works as an Information Technology Consultant.