Safelite AutoGlass Launches Robocom’s Voice Module at Distribution Centers

Robocom Systems International announced that Safelite AutoGlass has launched its Voice Module (R-Voice) at its distribution center picking operations.

Robocom’s Voice Picking Module was implemented in Safelite’s Braselton, Ga., and Ontario, Calif., distribution centers in the second half of 2013.

The company’s Warehouse Management System (WMS) has been in use at Safelite AutoGlass since 2008.

“Robocom’s R-Voice Picking Module allowed us to use the existing pick processes from the WMS with which our distribution center workers were already familiar,” says Mike Bradsher, director of accounting and manufacturing, as well as distribution controller at Safelite AutoGlass. “This allowed us to focus our training efforts on the new voice technology components. Once our workers became familiar with the new headsets and vocabulary, they were able to resume their normal picking operations without having to learn new workflows.”

As for the impact on picking operations, Bradsher says, “In just a matter of a few months the distribution centers were able to implement, work through some issues and quickly reach previous high record pick count volumes that had taken years of continuous improvement to reach with RF devices”.

Safelite will expand the use of R-Voice during 2014 as voice operations are introduced for Putaway and Bin Replenishment, according to officials.

Safelite will also maximize the productivity gains and measure the results through the implementation of R-Labor, Robocom’s Labor Management System, they added.

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