United Kingdom – National Windscreens Says New Digital Booking System Helps Business

United Kingdom-based National Windscreens reports a 25-percent increase in daily productivity in the South West region which it directly attributes to the implementation of a new digital, job booking system.

The new system has initially been installed throughout the South, South West and the Midlands, and is scheduled to be rolled out across the U.K., according to officials

More than 80 percent of National Windscreens’ jobs are carried out by its mobile glazing technicians, officials point out.

“The introduction of the digital system ensures the whole job process is joined up and frees up our mobile technicians to concentrate on completing windscreen repairs and replacements, rather than time consuming administration processes,” says Martyn Bennett, regional sales and marketing director.

The new software pre-populates job sheets with key details including the customers’ personal data, insurance company and policy number, meaning National Windscreens’ fleet of mobile technicians spend less time completing paperwork.

It also includes vehicle-tracking devices fitted in vans used by the mobile technicians, which link back to a map displayed on an extra wide screen in business center.

Jobs are now allocated based on the technicians’ actual location and can be quickly moved around if necessary—this means more jobs can be completed on a daily basis thanks to improved planning capability and travel time between jobs being kept to an absolute minimum, officials explain.

“We have received extremely positive feedback from all fitting centre managers involved in the trial and are looking forward to rolling out the system to our 108 centers across the UK,” Bennett adds.

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