The Independent Glass Association (IGA) has partnered with the National Glass Exchange (NGE) to serve as its warranty claims service program coordinator. NGE provides windshield protection plans through insurance agencies. IGA will coordinate the program through its technology license agreement with the eDirectGlass ClaimsVerse platform.
There is a web interface that non-eDirectGlass users can submit claims with.
“This is a very exciting day for the automotive glass repair and replacement industry. As more insurance policy holders select higher comprehensive deductibles on their automobile policy, the number of insurance glass claims is decreasing thus driving a very competitive cash market,” says Gary Hart, IGA executive director. “The plans offered by NGE are an opportunity for independent glass retailers to participate in a program where they will receive fair and reasonable compensation for the work they perform on claims for these plans.”
“NGE has spent many years developing the relationships necessary to launch this plan. We are pleased to work with the IGA in bringing the next generation of automotive windshield claims to the entire industry, free of the encumbrances generally experienced in the traditional insurance claims process,” says Ken Keller, NGE president and chief executive officer.
“Glass shops can easily integrate marketing the servicing of NGE Windshield Protection Plans in their current processes. Additionally, the IGA will be announcing new member programs that will provide additional benefits for being a preferred plan shop, including the IGA Certified Member Program,” Hart adds.