United Kingdom-based Auto Windscreens grabbed two British Insurance Awards at the Royal Albert Hall on July 9, 2014.
The company took home the Customer Care Award and Service Supplier of the Year accolades.
“These awards are fantastic recognition of our entire team’s efforts to continually deliver an exceptional service to both our insurance partners and their policyholders,” says Chris Thornton, Auto Windscreens’ managing director. “We are extremely proud to have won and to have such industry acknowledgement of our leading customer service, with sustained satisfaction rates from motorists of between 95 and 97 percent.”
Every policyholder is asked to complete a survey on their overall repair/replacement experience and Net Promoter Scores (NPS) form a vital part of the ‘listening’ process, gauging the loyalty of customers by asking them how likely they are to recommend Auto Windscreens.
“The insurance market is increasingly recognizing the importance of suppliers using this method and for the last three years we have maintained impressive results, with 88 percent of our customers being classed as ‘promoters’ of our service,” Thornton notes.