Safelite AutoGlass has launched the latest version of Safelite.com, which includes the ability to schedule an appointment via a smartphone. The new site was fully rolled out on August 1.
Some of the updates include:
• Customers can now fully schedule an appointment at Safelite.com from their smartphone;
• Fewer steps are needed to view a quote and to schedule service;
• Part accuracy is ensured with visuals and VIN information; and
• There is the ability to save quotes and complete scheduling at a later time.
The enhancement includes a series of videos with Safelite technicians explaining what to expect during, before, and after service and also answering common customer questions about vehicle glass repair or replacement services.
“Safelite AutoGlass is a customer-driven company,” says Renee Cacchillo, Safelite’s vice president of customer and brand strategy. “We aim to anticipate customer needs, listen to their feedback and to create solutions that provide the ultimate customer experience—not only for vehicle glass services but for any service provider. As technology continuously evolves, we strive to stay innovative.”