UNITED KINGDOM – Auto Windscreens Issues Smartphones to Techs

Technical trainer Darren Boden teaches technicians to use the new devices.

Technical trainer Darren Boden teaches technicians to use the new devices.

Auto Windscreens has issued new-to-market Motorola TC55 smartphones to its technicians.

The pocket-sized devices, which use Android’s Jellybean operating system and are tailored specifically for Auto Windscreens, have been rolled out to all technicians to help manage their workloads more effectively while on the move. The units are being used to make customer calls, record individual glass repair/replacement job information, access technical information and conduct customer surveys, among other actions.

While Auto Windscreens installed similar devices four years ago, the new handsets are faster, with better data accessibility, greater functionality and access to the range of business apps from the Google Play Store, according to the company. The phones also include a high-quality camera system.

“Technology has moved on dramatically since we launched our previous Motorola devices, which managed job workflows but could not be used for calls or navigation,” says Chris Thornton, Auto Windscreens’ managing director. “As part of our ongoing commitment to developing our customer-centric systems, we are excited about the potential of our new smartphones and believe they will add real value to our operations.”

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