While most AGRR companies will likely be closed Thanksgiving day, many will be open on Black Friday. “As gas prices come down, we are seeing more people traveling to see relatives and friends this Thanksgiving, which means more business,” says Carrie Cox of Novus Auto Glass in Chehalis, Wash.
“We will also see more vehicle break-ins over the holidays at the mall when people leave packages in their cars,” she points out. “There are some not so nice people out there. We will have a lot more ‘Let’s hurry up and get this fix done today otherwise our trip will be ruined’ customers. We will be focusing on customer service and really trying to help them. We’ve even gotten people hotel rooms before so they can stay oversight and we can get the door glass in overnight.
“Here in Western Washington we work together and try to take care of people. We do anticipate a lot more people traveling. It will also depend on the weather,” Cox notes.
Her shop will be closed Black Friday, but mobile technicians will be out servicing customers “as needed,” she says.
Meanwhile, Roseville, Minn.-based Glass Today will be open as usual on Black Friday, says Mary Lundgren, the company’s automotive glass administrator. Her company will be closed Thanksgiving.
“We’re expecting a lot of tempered glass business with Black Friday coming,” she says. “We will also see a lot of rock chip repairs with kids coming home for the holidays. There will be a lot more cash customers. We usually see business increase right after the shopping season starts.”
Terry Keller of Independent Auto Glass and Mirror says his shop will also be open on Black Friday, but closed on Thanksgiving.
“We generally see an increase in business on the day after Thanksgiving or the weekend after,” he says. “That Friday, Saturday and Sunday can be busy.”
His company is based in Cincinnati, Ohio.