Autoglass U.K., which is owned by Belron, appears to be transitioning to an all mobile service model. Approximately 180 employees may be let go as a part of this change, according to a company spokesperson.
“As part of our ongoing commitment to customer service and quality, we have been reviewing our operational processes to ensure that we deliver the level of service expected by our customers now and in the future,” says Tom Hubbard, a company spokesperson. “As part of this review, we’ve identified opportunities to bring our service closer to customers and have concluded that the role of our branch network as a customer service center may no longer be required in order for us to provide an efficient service to our customers.”
The company is entering a consultation process with employees whose roles would be affected by the change.
“We can confirm that we are consulting with 179 branch-based employees regarding proposals to change our operating model,” Hubbard adds. “We appreciate this will be a difficult time for the individuals affected and as such we are making every effort to provide the appropriate support and identify new opportunities for our people. During this period of consultation we are therefore unable to make any further comment.”
Autoglass has 100 branches located throughout the U.K. and 1,100 mobile technicians, according to the company’s site.
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