Canadian-Based Carstar to Expand Glass Services

Carstar Automotive Canada and Uniban Canada have entered a strategic agreement to create a large automotive glass network, according to Carstar’s statement. Carstar stores will become authorized agents for Uniban.

In collaboration with PH Vitres d’Autos, Nationwide Auto Glass, Brunswick Auto Glass, Atlantic Windshield and CanAm Auto Glass, Uniban provides automotive glass, accessories, detailing and vehicle protection.

The partnership brings together Carstar’s network of more than 220 collision and glass centers with Uniban’s 320 service centers and 300 mobile service units.

The deal will mean “improved claims management” via a centralized call center and the Conversense Web portal. Conversense, a Uniban product, is designed for use for all steps of claim processing, from the notification of loss to final invoicing, according to the company.

“Our insurance partners rely on both Uniban and Carstar to service their customers with excellence and consistency,” explains Lisa Mercanti-Ladd, executive vice president of Carstar. “We will continue to do this but together with our combined resources, we know that we can do much more in the future.”

Marc Desmarais, president of Uniban Canada, adds, “There are great synergies in both organizations as both companies are innovative and focused on providing enhanced value to our insurance and franchise partners and to the customer.”

“We believe that this partnership will provide strong benefits to both organizations’ stakeholders,” says Michael Macaluso, president of Carstar. “This partnership will give Carstar the momentum we need to take our glass program to a higher level.”

This entry was posted in glassBYTEs Headlines and tagged , , , , , , , . Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *