ABRA Auto Body & Glass has been named the 2014 Farmers Insurance National MSO Group of the Year for the third consecutive year.
Farmers presented the award to ABRA in recognition of the company’s consistent delivery of superior customer service, low cycle times, commitment to innovation, company cooperation, overall friendliness and staff professionalism.
“We are honored to have received such a distinction from Farmers,” says Duane Rouse, president and CEO. “This accomplishment is accredited to not only the operational excellence processes we have in place all across the country, but to the commitment and hard work of every one of our employees at every level.”
This is not the first time ABRA has received such a distinction from Farmers. “ABRA is a valuable supplier who continues to provide timely, outstanding customer service, and quality vehicle repairs,” said Pete Hickey, a national MSO claims manager for Farmers. “They are committed to providing quality outcomes for our customers, and we are pleased to once again recognize ABRA with the National MSO Group of the Year Award.”