Safelite Group, which owns Safelite AutoGlass and Safelite Solutions, has promoted Renee Cacchillo, formerly vice president of customer and brand strategy, to the senior leadership team as senior vice president of customer, brand and technology. She will add the strategic direction of the technology department to her role and report directly to Tom Feeney, president and CEO.
Additionally, Dino Lanno has been named the new senior vice president of Safelite Solutions. In this role, he is responsible for strategic and national account sales and client relationships, national contact center operations and strategic direction of claims management services.
With Lanno’s transition to his new position, Steve Miggo, senior vice president of Safelite AutoGlass’s operations, will expand his role to take leadership of the supply chain function, which includes purchasing, materials management and logistics, as well as manufacturing and distribution functions.
Cacchillo first joined Safelite in 2011 as vice president of service delivery. She continued to grow in her role, and in 2013, earned expanded responsibility for enhancing the company’s brand journey, including data analytics, digital marketing and advertising as vice president of customer and brand strategy, according to a company statement.
“While every department within our organization strives to be customer driven, our technology team has a big part in making it easier for our customers to do business with us,” says Feeney. “We believe combining these functions under one leader is a pivotal step of looking at our business through the eyes of our customers to make their experience memorable. Renee has been a valuable resource in setting us on the right course. Thanks to her passion for our customers, we are confident in her ability to successfully lead the way.”
With more than 15 years of experience, Cacchillo brings a wealth of experience, best-practice knowledge and a proven track record of success around improving the customer experience, according to Safelite. She spent time with Bob Evans and Mimi’s Café Restaurants, Bath & Body Works/Limited Brands, Hallmark and Dillard’s Department Stores. She also has more than five years of experience at Accenture in leading large-scale system implementations as well as in change management.
Lanno first joined Safelite Group in 1989 and has held numerous leadership positions in the company in both field operations and the corporate home office. Most recently, Lanno served as senior vice president of Safelite’s manufacturing and supply chain for eight years.
Over the last 25 years, he has built important relationships with the company’s strategic suppliers, according to the company. Additionally, he has been the driving force behind Safelite’s windshield recycling program and patented steel pallet design. His background and experience brings intimate knowledge and understanding of the claims fulfillment process, according to Safelite’s statement.
“Both Dino and Steve have earned my trust in their ability to contribute to our continued organizational transformation toward being People Powered and Customer Driven and our subsequent growth,” says Feeney. “I am confident in our senior leadership team and know that Dino and Steve, in their new and expanded roles, will continue to lead us well on our journey on the road to greatness.”