Keep the business where you want it. Learn how from the best at Auto Glass Week™ 2015 this September 30 – October 2.
Join the industry and hear from an expert panel of speakers to help increase your knowledge and retain the customers you want. The three-day automotive glass industry event will be held at the Reno-Sparks Convention Center and Atlantis Casino Resort Spa in Reno, Nev.
Thursday, October 1 | 9:00 a.m. – 10:00 a.m. | Strategies to Retain Business: Anti-Steering and Arbitration Workshop
This practical workshop will take you through practical steps that companies have had success in using to keep jobs they’ve obtained when insurance and/or third-party automotive glass claims administrators (TPAs) are attempting to educate your customers away from you. Arbitration and other methods will also be discussed. Come prepared to roll up your sleeves and come away with tons of practical advice.
Mario Ercolini is the general manager of branch operations for Wholesale Glass Distributors. Early in his career, Ercolini and a partner started a California-based information management company ‘Filetrac Corporation.’ He eventually sold his half, day traded the NYSE, and consulted for the U.S. Department of Energy in Siberia, Russia. Years later after moving to Greenville, South Carolina, he joined Wholesale Glass Distributors where he currently serves.
Chuck Lloyd is a trial attorney in Minnesota who has devoted a considerable portion of his practice to issues facing automobile glass companies. In addition to representing clients in short-pay and unfair competition cases, Lloyd is also involved in assisting companies with regulatory compliance and drafting legislation to address issues faced by the glass industry.
Ercolini and Lloyd are just two of the many speakers you could learn from at this year’s event.
To view full descriptions and further details, please click here. Please note educational seminars are tentative and subject to change.
Don’t miss this opportunity to hear from the best in the industry. Register today to take part in the full educational offerings. Pre-registration discounts end September 8.
Attend and benefit from the event that is educationally driven, professionally focused and dedicated to success ever year. Learn more about Auto Glass Week at www.autoglassweek.com.