Salt Lake City, Utah-based TechnaGlass has partnered with Satmetrix, the co-creator of the Net Promoter methodology. The regional AGRR company will deploy Satmetrix’s methodology and software to further improve its customer service.
“Satmetrix has become the proven, global standard for measuring and transforming the quality of the consumer experience,” says Troy Mason, CEO of TechnaGlass. ”By implementing Satmetrix processes and software into our business, we will enable our people to develop new ways to deliver on our brand promise. This will further increase consumer loyalty to the TechnaGlass brand and also provide a customer-focused, operating platform for our new markets.”
TechnaGlass currently operates in eight states and plans to expand substantially through 2016, increasing both the number of customers in existing markets and penetrating new geographic markets. “We are pleased to partner with TechnaGlass to improve their business practices,” says Richard Owen, CEO of Satmetrix. “TechnaGlass has a sincere passion for delighting its customers and supporting its people to reach that objective. We are confident our software will enable TechnaGlass to drive sustainable growth by creating more and more delighted customers.”