United Kingdom-based Autoglass® has appointed Nick Cleary and Sarah Ringrose to the newly created roles of customer and digital director, as well as head of customer experience, respectively. Autoglass® is owned by Belron.
Clearly will lead digital strategy at the company. He joined Autoglass® more than 25 years ago. He previously held the position of technology director, where he led a £14 million investment program to deploy solutions that improve operational efficiency and enhance customer service, including the launch of an end-to-end online booking platform, according to the company.
As head of customer experience, Ringrose will work alongside Clearly. She will focus on further improving the customer journey at Autoglass® through digital, operational and process enhancements. She has been integral to the recent national roll-out of the Advanced Driver Assistance System (ADAS) calibration solution at Autoglass®, according to the company.
“Digital isn’t just about adopting new technology; it’s about making it easy for our customers and our teams,” says Clearly. “It is essential that we see everything through our customers’ eyes when designing and improving service experiences.”
He adds: “I’m absolutely delighted to have a senior manager of Sarah’s caliber on board to take a holistic view of our customer experience. She’s an extremely experienced customer services professional, having previously held positions in sales and finance. She’s an agent for change; with a tenacious approach to championing the customer right across our business.”
“These are important appointments that together will take the customer agenda to new heights at Autoglass®,” noted Taxiarchis Konstantopoulos, managing director of Autoglass® “We’ve invested heavily in digital solutions over recent years and we’re committed to innovating at an even faster pace in future.”