Farmers Insurance has introduced an Enterprise First Notice of Loss (EFNOL) system that gives customers one platform to report vehicle claims, including automotive glass claims, according to a company spokesperson.
“When they file an auto glass claim, they may select a glass repair [or replacement] facility of their choosing,” says Trevor Chapman, a Farmers Insurance spokesperson.
The company’s third-party automotive glass claims administrator is Safelite Solutions.
The customer can file the claim at Farmers.com via a computer, smartphone or tablet.
Once the customer files, he or she will receive a summary including their assigned adjuster, information on the repair shop they selected or other services chosen, according to Chapman.
In addition to filling vehicle and glass claims, a customer can schedule services such as rental vehicles and more.
“Designed with customer-ease top of mind, the EFNOL platform provides a streamlined process for customers who want to keep their agent involved in the claim process or who are looking for a self-service option through Farmers.com,” says Keith Daly, chief claims officer.