The National Highway Traffic Safety Administration (NHTSA) has issued a recall on certain model year 2015-2016 Motor Coach Industries (MCI) vehicles that were manufactured April 14, 2015, to February 22, 2016. NHTSA says the mounting hardware of the non-egress windows may be installed improperly.
According to the NHTSA, the 63 vehicles affected may have sash mounting brackets with bolts that were not tightened sufficiently during assembly. This may cause the non-egress single pane passenger window to open unexpectedly at the bottom, which could result in passengers being ejected through the window in the incident of a crash or contact with the window.
In February 2015, a customer filed a report stating that one of the egress windows on his coach was rattling, followed by a second coach in the same fleet with a loose bolt on the mounting bracket. Later that month, a second customer reported a rattling window due to the same loose mounting bracket.
As of July 25, 2016, MCI has notified owners, and dealers will begin properly re-torqueing the hardware at no cost to the owner.
According to the recall, submission of the MCI warranty claim forms may be completed on the MCI website, or a photocopy of the form can be mailed or faxed to the MCI warranty department. After conducting a safety recall campaign, MCI has fixed 26 out of the 63 affected vehicles.