Novus Glass is adapting its structure and processes in order to grow the brand.
“We will be actively moving forward to build the most comprehensive support and training program for our franchise network while at the same time creating more opportunities to expand our franchisees’ market share,” says Rick Christiaanse, chief commercial officer and vice president of operations for TCGI, which is the parent company for Novus. “We plan to continue to invest in our people, because we believe they create our competitive advantage.”
Novus recently welcomed two new training and development coordinators to its team—Noah Stommel and Levi Nellen. Both bring skills in teaching and curriculum development, according to the company. Along with Jay Bickford, Novus director of training and development, and Doug Ascher, Novus trainer and franchise coach, the expanded training team will be providing a variety of new opportunities and support programs.
“Noah and Levi bring an energetic outlook as well as fresh new ideas to Novus,” says Bickford. “Their recent teaching experience will help us develop and expand an already good franchise training program into one of the best in the world.”
Glass industry veteran Marc Levin has also joined the Novus team as western regional manager. Levin has more than a decade of sales and operational experience in the automotive glass industry. He will be primarily responsible for growing the business in Washington, Oregon, California, Idaho, Utah, Arizona and Alaska. Levin will also assist with business development, national account management, network compliance and franchise development activities, according to the company.
“Marc’s experience in auto glass operations will be an asset to Novus franchisees across the western states,” says Ted Andersen, vice president of operations.
The company plans to continue expanding its support programs and develop more tools for its network.