Third-party recalibration solutions could leave drivers with unsafe vehicles after a windshield replacement – that was the message delivered at a conference in the United Kingdom November 17.
The U.K. automotive glass company Auto Windscreens hosted the conference, which focused on Advanced Driver Assistance Systems (ADAS), according to a company release. Called Busting the Myths: Let’s Talk about ADAS, the Birmingham (UK) event was organized to give companies and insurers the opportunity to talk directly to vehicle manufacturers, provide intelligence on current and upcoming technologies and bust myths around recalibration safety, legality and best practice. Andrew Marsh, founding member of Auto Industry Consulting Ltd, also presented an educational seminar exploring ADAS from a technical perspective and examined the effect this technology has on the repair aftermarket.
Auto Windscreens has developed partnerships with manufacturers to develop solutions that ensure vehicles with ADAS are recalibrated by their dealers, rather than by “non-manufacturer built recalibration equipment,” according to the company’s release.
“We believe we have the right ethos when it comes to fitting OEM windscreens and using dealers for recalibration,” said Rupert Armitage, Auto Windscreens’ managing director and one of the conference speakers. “ADAS technological advancements are rapid, but this approach means our partners and, more importantly, our customers are always fully protected. Using OEM glass and referring vehicles back to the manufacturer dealer networks makes sure ADAS cameras and sensors are performing in the way they are designed to, eliminating driver safety risks and keeping manufacturer warranties valid.”
His concerns were echoed by panellists, including Whiteroom Consortiums’ Head of Operations, Dave Reece, and Toyota’s Technical Network Advisor, Andrew Fitzpatrick, at the conference.“There is still a lot of confusion in the market around ADAS, such as how best to adapt windscreen excess, factoring in this additional expense currently being absorbed by insurers, and would fleets be liable for corporate manslaughter if an incident were to have been caused through incorrect recalibration?” Armitage said.
“We believe that partnering with dealerships is the best way forward and Auto Windscreens is the only glass repairer to work directly with manufacturers to meet customers’ recalibration needs. This means any required recalibration is carried out by manufacturer-trained technicians using up-to-date, make-specific equipment that is suitable for the very latest vehicles released in the marketplace, as well as older models.”