The Illinois-based insurance provider, who has been providing insurance to teachers since 1945, has added a new disclaimer to its Fast Glass Service hotline within the last year.When a caller is waiting to be connected to an agent, they will hear a recording explaining that they are actually speaking with Safelite Solutions.
“Thank you for calling the Horace Mann Fast Glass Service, your call is being answered and recorded by Safelite Solutions. Horace Mann Insurance has agreed to pay fees to Safelite Solutions to process automobile glass claims on its behalf. Safelite Solutions is an entity separate from Horace Mann, and is financially affiliated with Safelite Auto Glass,” says the recording.
According to a Safelite phone operator, the recording is for proper disclosure purposes.
“It means they’re still thinking about the independent glass people,” says Peter Brown, owner of Tiny & Sons Glass in Pembroke. “It’s good for the industry as a whole because it helps us, especially when we’re marketing, that we know that Horace Mann is not directly steering. They’re giving us an opportunity, even though they’re not mentioning our name, they’re giving us an opportunity to compete,” he added.
“As a whole, Horace Mann is a very small part of the industry, but you can see the shift coming, because Safelite can’t handle all the installs, there’s no way,” Brown said.