Auto Glass Week™ continues to expand each year to enhance attendees’ enrichment and experience. This year, two new events are available to tempt attendees’ appetites for knowledge—one new competition and an optional sightseeing tour of the gorgeous West Palm Beach, Fla., area.
Auto Glass Week will be held October 4-6 at the Palm Beach County Convention Center and Hilton West Palm Beach in scenic West Palm Beach, Fla.
The Voice of Auto Glass Companies
In many ways, Customer Service Representatives (CSRs) are the heart of an auto glass company. They are the first person a customer talks to and can make or break a company’s bottom line. They take calls, answer customer questions and schedule auto glass repair and replacement appointments. It’s time for their moment in the spotlight.
Don’t miss the inaugural CSR Competition to be held 8:00 a.m. – 9:00 a.m. on Friday, October 6.
One CSR finalist from each region will compete in the finals, earning the chance to win $2,500 and bragging rights as the “Best Auto Glass Customer Service Representative in the World” during Friday’s Closing Awards Party.
Listen in as judges ask basic price questions and put these CSRs through a test of their mettle. Watch and learn as CSRs stand up under the pressure of direct questions, some more difficult than others.
To save your seat, sign up now for a full attendee registration, which includes access to all seminars, the exhibition hall and to watch the CSR Competition. Earn your place in history as being a part of the audience that views the birth of this new industry competition.
Take in the Sights
The narrated tour begins Tuesday, October 3 at 1:15 p.m. in the Hilton West Palm Beach lobby. The bus will start off on South Ocean Boulevard, one of the most scenic streets in Palm Beach with its rolling waves, coconut palm trees and architectural homes.
A key focal point of the tour will be Mar-A-Lago, currently owned by Donald Trump.
Take in in the Palm Beach architecture. One of the featured architects of the 1920s was Addison Mizner. He designed more than 50 villas and mansions, securing a lasting impression in the area’s architectural history. His work is a highlight of the tour.
The bus will also stop J.R. McLean’s estate, which was briefly owned by John Lennon and Yoko Ono in 1980.
Estee Lauder’s estate, among several other turn-of-the-century homes, are also featured on the idyllic tour.
Other points of interest include: The Breakers Hotel, Bethesda-by-the-Sea Church, J.F. Kennedy’s Church, St. Edwards, Royal Palm Way, Flagler Museum, Harriet Himmel Theater, Society of the Four Arts and the famous Worth Avenue.
Registration for the tour is $45 per person. The tour will run from 1:30 p.m. to 4:30 p.m. on Tuesday, October 3. More information will be available soon at autoglassweek.com.
Act now to ensure you don’t miss all this year’s Auto Glass Week action.
A full attendee registration includes access to all seminars, including the CSR Finalist Competition and Sh-ARG Tank, as well as admittance to the exhibition floor to watch the crowd-favorite Auto Glass Technician and Repair Competitions and meet with top industry suppliers and manufacturers.
Co-sponsored by the Auto Glass Safety Council™ (AGSC), Independent Glass Association, National Windshield Repair Association and AGRR™ magazine, all segments of the automotive glass industry will join together for this industry-centric event.