General Motors’ (GM) Customer Care and Aftersales division announced its plans to launch a comprehensive collision certification program in 2018 that will train technicians in calibration, as well as scanning. The news was released this week at the NACE automechanika show taking place in Chicago.
“Our new program is being designed to measure critical behaviors and procedures that will help ensure every collision repair is done to the highest standards, whether the work is done at a dealership, an independent body shop or by a multi-shop operator,” said John Eck, collision manager for GM’s Customer Care and Aftersales division, in a statement.
According to the press release, the certification program will add standards for pre- and post-repair scanning and calibration. The company has also established relationships with Enterprise Holding and Mitchell International to help meet the goal of ensuring repairs of vehicles equipped with Advanced Driver Assistance Systems (ADAS) are performed properly.
Last year, the company sent out a position statement to auto repair shops stating that all vehicles being inspected for collision repairs must be tested for diagnostic trouble codes (DTC). The company has added that, “the vehicle must be retested after all repairs are complete in order to verify the faults have been repaired and new faults have not been introduced during the course of repairs.”
