A YouTube video purports to show a Florida Safelite technician getting caught by a customer in an allegedly compromising situation while on a mobile repair job.
Earlier this year, Megan Lundrigan called the company to have one of the windows replaced on her Mercedes. Upon his arrival, the technician notified her that he did not have the correct type of glass for the installation.
“… My boyfriend walks outside to ask how this happened since they take the vin [number],” Lundrigan comments on the video. “He walks out to see the tech grabbing himself while he’s on the phone with me, watching porn on another phone on his front seat.”
Lundrigan’s boyfriend confronts the unnamed technician while on the phone with his alleged supervisor, though the supervisor’s name and title were also not provided.
“I heard him. You can go ahead and move him on,” the supervisor says. “I’ll make sure he’s not the one back there, sir.”
Lundrigan’s boyfriend then asks the supervisor to terminate the technician to which the supervisor responds, “That will certainly be addressed, sir.”
Jenny Cain, Safelite communications director, told glassBYTEs.com the employee was not fired. “As it pertains to the video in question, Safelite holds its people to the highest of ethical standards. This type of behavior, if true, is unacceptable,” Cain said. “Safelite thoroughly investigated this situation and found no wrongdoing on behalf of our associate.”
When glassBYTEs.com asked if the recent notification regarding the company’s background-check policy was related to the incident, Cain responded, “Safelite Solutions has long included stringent required criminal background checks in our agreements with network affiliate shops. As to additional commentary on the glassBYTEs forum this past June, Safelite Solutions sent out a reminder to network shops regarding this process and their own accountability in following it.”