The winners of the Pilkington Clear Advantage Auto Glass Technician Competition (AGTO) and the GlasWeld Windshield Repair Competition (WRO) were announced tonight at a ceremony in West Palm Beach, Fla., where Auto Glass Week™ is being held.
Ben Rorick of TechnaGlass in Orem, Utah, took the gold for the AGTO large-size company division, while Kody Allan of OC GlassCraft in Tustin, Calif., took the gold for the AGTO regular-size company division. Each was awarded a prize of $5,000.
Braulio Lopez Lopez of Cristalbox Express in Lugo, Spain, took the gold in the WRO and also will receive a $5,000 prize.
The silver in the AGTO went to Steve Abrahams of Auto Windscreens in Chesterfield, Derbyshire, United Kingdom; and Timothy Beane of Windshield Centers LLC in Greensboro, N.C., took the bronze.
Alfredo Calva of Alfredo’s Auto Glass in Corona, Calif., took home the silver medal in the WRO and Ivan Lopez Lopez of Cristalbox Express in Lugo, Spain, came in third with the bronze.
The AGTO judges also recognized Jason Martin of Wise Fly Auto Glass in Snellville, Ga., with the Ingenuity Award for his custom adjustable dash cover with steering wheel cover. This was designed to protect the vehicle’s dash and vents from debris and damage.
Customer Service Representative Awards
Also announced tonight were the winners of the inaugural Customer Service Representative (CSR) competition, which recognized those who are the voice of the automotive glass industry.
Contestants in the preliminary rounds were divided into four regional competitions across the United States and competed from their offices. Competitors participated in a mystery shopper experience and received a call during the month of August. Companies and their competitors were not notified of the date or time of the call ahead of time. A team of judges graded the call.
One finalist from each region competed in the finals round today. They were: Michael Graves, Henderson Glass, Wyoming, Mich.; LeAnn Lawrence, Glasspro Inc., Mt. Pleasant, S.C,; Jessica Rich, Auto Glass America, Scottsdale, Ariz.; and Rose Williams, Mel’s Auto glass, Crescent Springs, Ky.
The gold medalist and grand champion was Rose Williams of Mel’s Auto Glass in Erlanger, Ky., who received a prize of $2,500 and bragging rights as the best Auto Glass Customer Service Representative in the world.
The awards were given tonight in West Palm Beach, Fla., at the Closing Awards Party. Stay tuned to www.glassBYTEs.com™ for additional coverage from Auto Glass Week, which concluded today.