Third party administrator (TPA) LYNX Services, a Solera company, recently sent a notice to some auto glass repair shops and dealerships stating that it will now require documentation of a successful recalibration, which has to be accepted, prior to payment of any invoice.
The TPA is requiring four photos be submitted via email as documentation following the recalibration. As an auto glass retailer, the following is required:
- For a dynamic recalibration, the shop must provide a photo of the recalibration tool serial number; the vehicle’s VIN, year, make and model; the date and time of service; and an indication of success.
- For a static recalibration (or both), the shop must provide all of the aforementioned information, as well as one photo from the rear of the vehicle showing its license tag and target board, and one photo from either side of the vehicle showing the wheel alignment and target board.
According to the notice, a final authorization for recalibration services will be confirmed once the documentation has been accepted.