Before we head into the New Year, let’s have a look at the stories that generated the most traffic on glassBYTEs.com™ throughout 2017.
This year’s most read story involved a Florida resident walking out to his girlfriend’s vehicle, which was having a window replaced, only to find the Safelite technician allegedly “grabbing himself” while on the phone with the girlfriend and “watching porn on another phone on his front seat.”
The customer posted the confrontation to YouTube. Safelite has denied the technician was found guilty of any wrongdoing following its investigation.
In February, Mercedes Benz USA issued a recall for several of its models due to a bonding defect that could cause the windshield to detach from the vehicle in the event of an accident.
Early this year, a post on the glassBYTEs forum posed the question, “What do you do when you take an Acura to a dealer to have it recalibrated, and the dealer says they won’t do it because it was not an OE [windshield]?”
Upon further investigation, calls to several glass shops confirmed a growing trend by dealers to refuse recalibration on aftermarket glass.
Saturday Night Live (SNL) made national headlines when the show spoofed Safelite’s “Safelite Repair, Safelite Replace” TV ads. The sketch featured a technician replacing a woman’s windshield during her daughter’s sports game. He then returned to perform another replacement for the same customer, at which time his behavior turned to what can only be described as “creepy.”
Safelite issued a response to the parody stating that while it can appreciate good-natured humor, the late-night show took it too far, and the skit was not reflective of the company’s technicians or brand.
SNL has since removed all traces of skit.
In the first week of October, the winners of the Pilkington Clear Advantage Auto Glass Technician Competition (AGTO) and the GlasWeld Windshield Repair Competition (WRO) were announced at the closing award ceremony for Auto Glass Week™, which was held in West Palm Beach, Fla.