Members of the Arizona Auto Glass Association and the Safety Glass Association of Arizona are making final preparations today as they appear before legislators tomorrow to encourage passage of legislation that would prevent steering.
The bill, SB 1155, would strengthen current anti-steering laws and require timely inspections of glass claims. Following are some highlights of the legislation, according to fact sheets presented from both associations:
- Prohibits an insurance company or TPA from using intimidation, coercion, threat, incentive, or inducement against an insured to use a particular auto glass repair shop.
- Prohibits an insurance company or a TPA from implying that the work of a selected non-network auto glass shop is substandard to an in-network provider.
- Prohibits an insurance company or a TPA from implying that a glass claim will be resolved more quickly if the insured selects an in-network provider.
- Requires insurance companies to conduct an inspection within 24 hours of an insured filing an auto glass repair claim.
- Requires an inspection to be performed by adjusters who are licensed in the State of Arizona and are employees of the insurance company.
- Allows a glass company to replace damaged auto glass without an inspection if the damage has impacted the structural integrity of the insured’s vehicle or if the vehicle is otherwise in such an unsafe condition that it would endanger the driver or others on the road.
- Allows an insurer to require photo or video verification in lieu of a physical inspection when a physical inspection would otherwise be prohibited.
The bill will be heard in the Senate Government Committee on February 14. Both associations urge auto glass companies to reach out to members of the Senate Government Committee and voice their support of the legislation. The associations have made it easy by offering a template for companies to follow.
Individuals who want to speak in support of the bill may sign in to testify during the hearing.
“The proposed changes will protect customers/consumers who use their insurance, to repair or replace their broken glass, when going through an independent auto glass company,” says the Arizona Auto Glass Association in an email. “Some of the insurance companies and their TPA’s delay the inspections for too long. As you all know, it is against the law in Arizona to drive with a damaged windshield because, it is unsafe for the insured to drive and as you all know we live in the “Asteroid Belt” where more rocks hit more windshields than any other place in the nation. SB 1155 would require timely inspections of glass claims and strengthen the current anti-steering laws.”