Autoglass, a vehicle glass repair and replacement company based in the UK and owned by Belron, says it has successfully trialed the latest Artificial Intelligence (AI) technology to assess the severity of vehicle glass damage. The company says this can be used to determine whether customers require a repair or a full replacement.
The company has worked with Service Certainty imageproof, who produce high quality multi-purpose images, to develop and refine a dedicated web app which customers can use to simply upload a picture of the damaged area of glass on their vehicle. The image is then instantly evaluated using AI to determine whether a repair or replacement is needed before being passed onto a technician.
The AI tool is already being used by its customers, processing up to 2,500 images a week with more than 80 percent accuracy, according to the company. Autoglass is also researching other opportunities to use AI such as assessing the need for Advanced Driver Assistance Systems calibrations after a windscreen repair or replacement.
“Here at Autoglass, we are constantly looking for innovative ways to improve and provide the easiest and best experience for our customers,” says Nick Cleary, Autoglass customer and digital director. “AI is a fascinating area which I have watched closely over the last few years, and there is no doubt it has the potential to dramatically change many aspects of our society, whether that is in our homes or how we interact with businesses.”