Insurance Claims Management Announces New Majority Owners

Dan Wilson, CEO of ICM

Dan Wilson, former CEO of Safelite Group, and Paul Gross, former CEO of Insurance Claims Management (ICM), the privately held parent company of HSG and the ProGlass Alliance Network, are now the majority owners of ICM as an investor group.

“We saw a lot of future potential in the business,” says Gross. “We felt like there was definitely a need in the marketplace for a strong and vibrant alternative in the TPA space.”

Their investment into the company reflects their commitment to independent networks, “where providers compete for business based on workmanship, customer service and price,” as well as their focus on the auto glass sector’s growth.

“We have a really strong conviction to the independent glass community glass,” Gross says. “We’re going to invest in the independent glass shops in America in terms of creating a platform for them to compete for major national insurance carriers.”

Wilson will be the new CEO of ICM and has experience in leading claims management companies such as Safelite and APU Solutions. Gross will work alongside Wilson in developing strategy and growth plans. His main priority will be working with the company’s sales team to foster and support growth.

Gross stepped down from his CEO position in 2015 after a ten-year run to take on the role of company advisor. Wayne Sharrah has been serving as CEO since his transition.

According to a letter to network members, the pair paid for the company in cash and plan to focus on innovation and growth in the auto glass business.

“I think it will be very good for independent auto glass retailers across the country,” Gross says.

This article is from glassBYTEs™, the free e-newsletter that covers the latest auto glass industry news. Click HERE to sign up—there is no charge. Interested in a deeper dive? Free subscriptions to Auto Glass Repair and Replacement (AGRR) magazine in print or digital format are available. Subscribe at no charge HERE.

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3 Responses to Insurance Claims Management Announces New Majority Owners

  1. Don says:

    I remember when Paul Gross owned RON, “Repair Only Network”.

    Bring it back as a network.
    Sign me up.

  2. Good to see Paul returning to the US AGRR business and joining Dan at ICM. They will no doubt fire some life into the company and the industry in equal quantities! Go Well Guy’s. Best – John Robinson

  3. Rob says:

    I remember when Paul Gross was a fellow Novus franchisee, prior to RON.

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