Service AutoGlass, based in Columbus, Ohio, announced to its customers that it will transition to a will-call only model effective May 14, 2018.
“As your auto glass, installation tools and supplies provider, we continuously evaluate our operation to make sure we are providing you with the unrivaled inventory you have come to appreciate,” said the company in its announcement. “As we focus on becoming more strategic in our operating cost, that means we will no longer be making deliveries and arrangements will need to be made to pick up your glass orders from our warehouses.”
The company adds that the decision “aligns directly with our company’s strategy to operate more proficiently with a focus on serving you, our customers, in a more cost efficient way.”
One Service AutoGlass customer said he gets a lot of dealer parts from the company so it’s a shame that they will stop delivering.
“However with the close proximity with our location to Safelite in our facility we will still be using them for our hard to find OEM Parts, regardless of the hassle of having to [go to] will call. I know many retailers choose not to buy from the competition, however we choose to put our customers first no matter what it takes to get the job done.”
Service AutoGlass adds in its announcement that LTL shipping will no longer be available and they have also implanted the following new return policy:
- Defect returns will not be processed, part inspection will take place during pick up.
- Any non-defect returns will be processed if the part is submitted and returned to the warehouse within five days. A $25 restocking fee will be applied to the return.
- Orders that have been submitted, but not picked up, for 48 hours will be subject to cancellation.
“We will continue to maintain our unrivaled inventory, providing you with the best offerings from the best provider in the industry, Service AutoGlass,” the company added in the announcement.