A Nova Scotia man is working to raise awareness that the replacement of windshields in cars with ADAS may require camera recalibration. He says the shop that replaced his windshield did not do enough to make the safety hazards of non-calibration clear and may have endangered him.
An article by CBN.ca Canadian news entitled “Camera Directed Car toward Oncoming Traffic After Windshield Replacement, Man Says,” cites Mike Ash of Conception Bay, Newfoundland who said that he had the feeling “the steering wheel was actually pulling you into traffic” after a recent replacement that was done without a recalibration. In fact, he says that recalibration was never mentioned.
Ash had his windshield replaced at Speedy Auto Glass in Saint Johns, a Belron company. Ash says in the article that while the technician there did identify the camera, that Ash “wasn’t alerted to the potential safety hazard, other than being told he should have the camera checked the next time he visited his dealership.” He said no one explained why it should be checked nor …that you should do it right away. He called on Speedy Auto Glass to be more forthcoming and explain that collisions can occur if the camera is not recalibrated.
Upon review of his invoice from Speedy, Ash says he found, in the fine print he had signed, a disclaimer acknowledging he had been told about the need for recalibration and a clause releasing Belron and its franchisees from liability.
Belron’s Atlantic director of operations Jim Gilbert is quoted in the article as saying his company requires the service center manager to notify customers if the car needs recalibration but that no one at Speedy could recall their interaction with Ash.
Ash’s car is a 2016 Acura MDX complete with an ADAS system. Acura is owned by Honda Corporation. In late 2015, the company issues a service bulletin entitled “Aftermarket Replacement Windshield May Cause Honda Sensing Systems to Work Abnormally”. Honda, of course, encourages their customers to have their windshields replaced at Honda dealerships, an option unavailable to Ash because his local dealership does not offer glass replacement. Accommodating ADAS systems in auto glass is a new area of concern for AGRR companies.
The Auto Glass Safety Council (AGSC) recently circulated a draft of proposed changes to its Automotive Glass Replacement Safety Standard (AGRSS) that now incorporates dealing with ADAS systems as related to glass replacement.
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