National Windscreens has been awarded ISO 9001:2015, the international quality management system standard. The company earned the accreditation after an independent audit by Det Norske Veritas (DNV-GL), a global quality assurance and risk management company.
“Delivering consistent quality to our customers is a top priority for us as a company. Whether an individual customer, a fleet or insurance client, we aim to deliver the same high level of service they expect,” Kevin Wagg, National Windscreens compliance manager, said.
The certification comes as the company continues to invest in its network of 108 fitting and calibration centers in the UK and the training and development of over 800 mobile technicians.
The new standards set out in ISO 9001:2015 include greater emphasis on leadership; focus on risk management; emphasis on objectives, performance management and change; communication and awareness.
“We had already attained ISO 9001:2008 and so ensuring we surpassed the requirements of the latest version was imperative for us. The transition to the updated 2015 standard meant a complete review of our existing procedures and policies from the top down”, Wagg said.