This year, Auto Glass Week presents a series of early morning, informal sessions called “Morning Coffee with” designed for all, but with a special focus on owners and managers who have been in the auto glass business for less than five years. Whether new to the auto glass industry or a “long-timer,” you’ll enjoy this early morning series featuring Carl Tompkins of Sika Corporation; Nancy Friedman, the Telephone Doctor; and Dustin Anderson, owner of Anderson Glass in Waco, Texas, and go-to-glass guy on the HGTV show Fixer Upper.
Morning Coffee with Carl Tompkins
Join Carl Tompkins on Thursday, September 27, from 7:00 a.m. – 7:30 a.m. as he shares the common themes he’s seen among most auto glass companies that succeed—and those that fail. During the course of his 44-year career, Tompkins has visited and studied literally thousands of auto glass companies and knows what the successful ones have in common. You don’t have to be big to be the best, but there are some true secrets to success. Tompkins will show you what they are.
Tompkins is the global AGR strategic marketing manager for Sika Corporation (retiring 12/31/2018). Prior to joining Sika, Tompkins spent 10 years with PPG as the manager of market development for the Automotive Glass Division, and was also a co-founder of Lynx Services, PPG’s former third party administrator division, which is now a Solera company. He played an instrumental role in the establishment of the Auto Glass Safety Council (AGSC) and the AGRSS Standard.
Morning Coffee with Nancy Friedman
On Friday, September 28, from 7:30 a.m. – 8:30 a.m. have coffee with Nancy Friedman and hear her memorable presentation on how to Turn Price Shoppers Into Sales. Learn how to overcome price objections and change the conversation to what’s really important in auto glass repair and replacement. Find out that when price shoppers understand what’s important, they choose YOU!
Friedman is one of the country’s foremost experts on customer service, communications and telephone skills and the president of Telephone Doctor in St Louis, Mo. Telephone Doctor helps companies communicate better with their customers and coworkers.
Morning Coffee with Dustin Anderson
On Saturday, September 29, from 7:00 a.m. – 7:45 a.m., Auto Glass Week invites you to enjoy coffee with Dustin Anderson. Long before he was Chip and Joanne Gaines go-to-glass guy on the HGTV show Fixer Upper, Anderson was running his own glass company in Waco, Texas, and he’s been facing the same struggles you do. He has a strong passion for young people who enter the trades and will share with you his strategies for helping advance the glass industry as a noble profession, while finding qualified workers.
Anderson is the owner of Anderson Glass in Waco, Texas, and a spokesperson for Glass.com ®. He has been in the glass industry for almost his whole life and probably best known for providing the glass and glazing services on the HGTV show Fixer Upper.
Sign up now under a full attendee registration to enjoy this new series. A full attendee registration includes access to all seminars in the educational program, the trade show, cocktail parties, viewing the competitions and can take either, or both, AGSC and NWRA certification classes and testing on Saturday, September 29. Discounted online pre-registration ends September 7. For a full schedule, click here.