How 4 Recalls May Impact Your Business

The National Highway Traffic Safety Administration (NHTSA) has issued four recalls with implications for the auto glass industry. The recalls affect Nissan Altima, Mercedes Benz recently published four recalls that may affect your business. The three vehicle makes included in the recall are Nissan North America Inc. (Nissan), a variety of Mercedes Benz models, and Subaru’s 2018 Legacy, Outback, and BRZ models. Mercedes Benz and Subaru both have notified its affected vehicle owners.


More than 340,000 Nissan Altima drivers are affected by the company’s latest recall. According to the NHTSA, Nissan is recalling vehicles that were previously addressed in recall number 17V-040. The administration stated the 2015-2017 Altima’s door latch-lock cable may not have been routed properly in the rear door when the remedy was applied.

Glass shop representatives working on the recalled models can assure their customers that the latch-lock cables will be secured in the correct position at no cost. Shop owners can advise their customers to contact Nissan’s customer service center if they have more questions at 1-800-647-7669 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

Mercedes Benz

Mercedes Benz has two new recalls this month, the first being its 2018-2019 GLA250 and GLA250 4MATIC vehicles. Just over one dozen vehicle owners are impacted and may experience a loss in visibility. The administration states the vehicle’s sunroof bonding may allow water to leak into the vehicle. The water leak may reach the vehicle’s electrical components, thus increasing the probability of an accident.

Auto glass technicians and owners can assure their customers that the panorama sliding sunroof bonding and the electrical contacts will be replaced as necessary, at no charge. Shop owners can advise their customers to contact Mercedes customer service at 1-800-367-6372 if they have further questions.

Mercedes’ second recall involves its lane departure and steering in its 2018 S450 4MATIC, S560 4MATIC Coupe, S63 AMG 4MATIC Coupe, Maybach S560 4MATIC, S560 4MATIC, S63 AMG and S63 AMG 4MATIC Cabrio vehicles.

More than 6,000 vehicle owners are affected. According to the NHTSA, the Hands-off-Detection system may malfunction, causing the Active Steering Assist system to remain engaged regardless if the driver’s hands are not on the steering wheel.

Mercedes states, it has notified all affected owners of both of the company’s latest recalls. Shop owner can notify their customers that they will update the steering control unit software, free of charge.


More than 71,000 Subaru owners are affected by the company’s latest visibility recall. The company’s 2018 Legacy, Outback, and BRZ are the affected vehicles. NHTSA states that all models have a software issue that may cause the audio display system to not initialize. This can result in the camera display remaining blank and increase the likelihood of an accident when a driver is in reverse.

“If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, Rearview Mirrors,” according to the NHTSA.

Subaru stated it has notified all affected vehicle owners of the issue. Shop owners can assure their customers they will reprogram the audio system display software, free of charge. If customers have additional questions, vehicle shop owners can advise them to contact Subaru customer service at 1-844-373-6614. This recall’s number is WTZ-85.

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